Another complaint about the PA welfare department.
My client got a letter in the mail stating that she needed to call his/her caseworker. It listed first initial, last name of this case worker and his phone number. So I called that number.
Which was actually the number for the main office. After I navigated the menu and spoke to someone and let her know I was trying to reach X. XXXXX she said “this is his number ###-####” and then hung up.
1. You couldn’t transfer me?
2. Why wasn’t his actual number listed on the letter?
"This has been another episode of the Incompetency of Social Services starring Breanna the Social Worker"